Outsourcing allows you to scale quickly, meet demand, combat rising labor costs and access top talent - all with lower overheads.
Lower costs by up to 70%.
Save up to 70% of your employment costs for the same level of talent and output quality. You make savings in one area - staffing - and then reinvest them where profits can be better maximised.
Grow quickly and easily
680,000 Filipinos graduate university yearly, joining a workforce of over 41 million highly trained people. We can find staff with the skills you require to perfectly fit your needs. Bring experienced people on board, improve your internal processes and forget about skill and staff shortages.
Stay in control of your team
You have total control, from screening candidates, through to onboarding them into your current systems. You manage your staff in the Philippines directly, who work exclusively for you, in your existing infrastructure. We provide full support to assist you at all times.
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customer expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
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