Let our outsourced Philippines chat management staff add to your customer support capabilities.

Experienced chat management staff in the Philippines are skilled at providing timely and accurate customer support tasks, using standard industry tools meeting targets and quotas.

Some of the benefits you'll receive by engaging outsourced Filipino chat management staff.

Outsourcing allows you to scale quickly, meet demand, combat rising labor costs and access top talent - all with lower overheads.

Lower costs by up to 70%.

Save up to 70% of your employment costs for the same level of talent and output quality. You make savings in one area - staffing - and then reinvest them where profits can be better maximised.

Grow quickly and easily

680,000 Filipinos graduate university yearly, joining a workforce of over 41 million highly trained people. We can find staff with the skills you require to perfectly fit your needs. Bring experienced people on board, improve your internal processes and forget about skill and staff shortages.

Stay in control of your team

You have total control, from screening candidates, through to onboarding them into your current systems. You manage your staff in the Philippines directly, who work exclusively for you, in your existing infrastructure. We provide full support to assist you at all times.

Some of the tasks your outsourced chat management staff can manage:
  • Handle customer inquiries promptly via live chat
  • Provide accurate, valid, and comprehensive information by using the right methods/tools
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Meet personal/customer service team targets and call handling quotas
Here's a selection of the trained, talented staff we can provide for your team...
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