Outsourcing allows you to scale quickly, meet demand, combat rising labor costs and access top talent - all with lower overheads.
Lower costs by up to 70%.
Save up to 70% of your employment costs for the same level of talent and output quality. You make savings in one area - staffing - and then reinvest them where profits can be better maximised.
Grow quickly and easily
680,000 Filipinos graduate university yearly, joining a workforce of over 41 million highly trained people. We can find staff with the skills you require to perfectly fit your needs. Bring experienced people on board, improve your internal processes and forget about skill and staff shortages.
Stay in control of your team
You have total control, from screening candidates, through to onboarding them into your current systems. You manage your staff in the Philippines directly, who work exclusively for you, in your existing infrastructure. We provide full support to assist you at all times.
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
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